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Frequently Asked Questions
Frequently Asked Questions
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
DURING THE COVID-19 CRISIS PRODUCTION TIMES MAY BE LONGER.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item. .
FOR PRINTS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight however if your order is for more than $100 the shipping charge will be free for ground shipping (only):
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
( Please note these are only examples and not actual shipping prices according to weight)
FOR ORIGINALS DIRECT from dbDauerStudioStore
dbDauerStudioe will carefully pack canvases using Fedex or UPS ground boxes. If the original art is larger than standard boxes supplied by carriers dbDauerStudio will create a sturdy packing box to meet the carriers standards with appropriate packing materials. Original artwork will be insured for $200.
What is your Policy on Returns/Exchanges/Refunds for ORIGINALS sent directly from dbDauerStudioStore ?
A refund will be offered in the first thirty days on any original work, minus $200.00 for handling. All works must be in the same condition when returned. The customer must ship the work back and assume return shipping costs. The same shipping method must be used to insure physical protection of the work. Customers need to use the shipping box the piece was sent in or purchase a FedEx Art Box or UPS appropriate box to return the work, and must take care to pack it in the same secure way they received it. If you purchased a larger piece that was prepared by dbDauerStudio for shipping save the box and packing materials.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds FOR PRINTED & ORIGINAL ART?
FOR PRINTED ITEMS: We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact david@dbdauerstudio.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
FOR ORIGINAL ARTWORK FROM dbDauerStudio DIRECT TO YOU:
A refund will be offered in the first thirty days on any original work, minus $200.00 for handling. All works must be in the same condition when returned. The customer must ship the work back and assume return shipping costs. The same shipping method must be used to insure physical protection of the work. Customers need to use FedEx Art Box or UPS appropriate box to return the work, and must take care to pack it in the same secure way they received it. If you purchased a larger piece that was prepared by dbDauerStudio for shipping save the box and packing materials. For questions please contact david@dbdauerstudio.com
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact david@dbdauerstudio.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email david@dbdauerstudio.com
WHO TO CONTACT?
You can reach out at any time by email to david@dbdauerstudio.com
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter at dbDauerStuio_SignUpHere!
You can also follow dbDauerStudioStore on our social media pages as we are constantly posting about new work!
On Instagram go to: https://www.instagram.com/dbdauerstudio/
On Facebook go to: https://www.facebook.com/dbdauerstudio
